Our lamps are built to be kept. If something goes wrong, we want to know and fix it.
Three-year repair support
For three years from delivery, any material or component issue under normal use can be sent back for repair or replacement at no charge.
This includes issues with the body, light panel, battery, dimmer, charging hardware, electronics, or assembly, excluding accessories such as the charging brick and cable.
We will repair the lamp where possible, or replace the affected parts.
Damage from accidents, misuse, water exposure, or unauthorised modification is not covered for free repair, but we will still help where we can and quote before doing paid work.
Shipping costs for repair or replacement are the responsibility of the customer.
30-day returns
If the lamp is not right for you, you can return it within 30 days of delivery for a refund.
The lamp needs to be returned undamaged, with its supplied charger or accessories.
Please keep the packaging until you are sure the lamp is staying with you.
If a return arrives damaged, we may need to deduct the repair cost from the refund.
Shipping costs for returns are the responsibility of the customer.
Longer-term care
The lamps are built to last a lifetime, but if something needs attention, we will help you fix it.
Email us with the issue and we will advise on how to proceed.
We will quote clearly before doing any paid repair work.
